Refund policy
1. Refund
We utilize a prioritized review system for all refund inquiries. Whether a buyer submits a request for a partial or full refund, Exotic Roots evaluates each case based on:
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The specific circumstances surrounding the transaction.
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The urgency of the situation and the product’s total cost.
Our primary goal is to resolve all after-sales issues promptly to maintain a positive shopping experience. Once a refund decision is made, it is processed directly through our system to ensure you receive your funds as quickly as possible.
2. Return
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Return Period: We accept returns within 30 days of the delivery date.
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Notification Window: To be eligible for a return, customers must notify us within 48 hours of receiving their order to report any discrepancies. Requests submitted after 48 hours from delivery may not be eligible for return
Shipping Responsibility & Eligibility:
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Seller-Related Issues: If a return is necessary due to issues such as deceased plants, significant transit damage, incorrect items, or faulty packaging, Exotic Roots will cover the return shipping costs. Clear photographic evidence is required for validation.
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Customer-Related Reasons: For returns based on personal preference—including "change of mind," ordering by mistake, refusal of delivery, or providing an inaccurate shipping address—the customer is responsible for all return shipping fees. All returned items must be sent back in their original condition.
Return Address:
Exotic Roots LLC, 13428 E Homesteaders Ln, Tucson AZ 85747, United States
Contact Information
For further questions regarding our Refund and Return Policy, please contact us at:
Email: support@exoticrootsll.com
Phone: +1 (915) 285 5325
Official Address: Exotic Roots LLC, 13428 E Homesteaders Ln, Tucson AZ 85747, United States
Thank you for choosing Exotic Roots!